Agency with property management services

Optional services for customers that benefit from our real estate brokerage/mediation

To the customers relying on our agency to rent their properties we offer a number of poperty management services supporting the landlord.

Below is a brief outline of the services offered.

STANDARD: closure at the end of the lease

Apartment closure at the end of the lease:

Scheduling a meeting with the landlord, the tenant and our representative for the contract’s closure

On site inspection for the apartment, check-out comprehensive of the readings of the utilitity meters and review of the opening minutes

Ascertainment and management of potential damages with tallies and consequential adjustments

FULL SERVICE: assistantance throughout the lease period+closure at the end of the lease

Comprehensive management during the lease:

Management of tenants’ complaints received within 7 days from the hand-over and resolution with the landlords of the hand-over issues

Management throughout the lease of technical issues (boiler,faucets, w.c., electricity)

Management throughout the lease of issues concerning appliances and furniture (ovens, stovetops, extractors)

Communications between lessor, lessee and third parties (neighbours complaints, utility suppliers)

Late rent notices

Acqua alta (“high tide”) related problems management (if necessary)

Apartment closure at the end of the lease:

Scheduling a meeting with the landlord, the tenant and our representative for the contract’s closure

On site inspection for the apartment, check-out comprehensive of the readings of the utilitity meters and review of the opening minutes

Ascertainment and management of potential damages with tallies and consequential adjustments

Handling technical issues

In many cases our support can sole the most common problems that may occur during the rental period.

At the time of the handover of the property, a photographic set of the various systems in the apartment is made (ie. boiler and related controls, any shut-off valves, electrical/water/gas meters, electrical panels, etc.)

In this way, the real estate agency in case of failure or malfunction can proceed with the first telephone checks to identify the damage or the problem together with the tenant.

Some examples of hydraulic tests carried out by us

Check limestone occlusion and small debris from the filters of the taps
Check the pressure of the heater (in case of block)
Check any air in the radiators (if any vent valves)
Check any limestone occlusion in the heater exchanger
Check, in case of loss of the heater, the correct closure of load valve, etc.

Some examples of electrical tests carried out by us

Check, in case of black-out, of the power failure, Enel socket, lifesaving, power/light differentials, any generic differentials, etc.
Disconnection tests on all appliances for identification of any short-circuit, etc.

In many cases where the telephone support is not enough to solve the issue, we are still able to identify the damage. Consequently, it will be possible to send the most suitable technician with the eventual piece parts necessary or at least with a clear idea of the repair to perform on-site (chemical washing of the exchanger or of the piping, circuit breaker to be recalibrated, replacement of power and swiching modules for 503 boxes, etc).

MANAGEMENT OF ISSUES WITH THE TICKET SERVICE SYSTEM

Ve.N.I.Ce. Immobiliare Cera s.r.l. offers assistance to its customers through the use of tickets.

Ticket-system is a working method that solves the issue in a short period of time
(depending on the availability of tenants and technicians).

Furthermore, the ticket helps both the owner and the tenant
to have a constant track of the problem management.